Support

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Frequently asked questions

How does wear tracking work?

Tap the button when you take your aligners out and tap again when you put them back in. TrayHabit counts your wear time toward the daily goal automatically — sessions that cross midnight are split correctly between days.

Can I change the 22-hour goal?

Yes. The default follows the common orthodontic recommendation, but you can set any daily goal that matches your treatment plan.

I bought Pro on another device. How do I restore it?

Make sure you're signed in with the same Apple ID, then use "Restore Purchases" on the paywall screen.

How do I cancel my subscription?

Subscriptions are managed by Apple: open Settings → your Apple ID → Subscriptions → TrayHabit, and tap Cancel. You keep Pro access until the end of the paid period.

Where is my data stored?

Your wear history lives on your device — TrayHabit has no accounts and keeps no copy of your data on our servers. If you leave iCloud Sync on, the app stores your trays, sessions, notes and achievements in your own private iCloud database so they stay up to date across your Apple devices; you can turn that off in the tray settings. The app sends us only anonymous usage statistics and crash reports; see the Privacy Policy. Note: with sync off, deleting the app deletes your history, so keep a device backup if your treatment history matters to you.